Troubleshooting

Note: If you have reviewed the above TroubleShooting and are still unable to resolve your issue, please do not worry. You can contact us via the after-sales email at support@mowrator.com. To help our support team resolve your issue more quickly, if possible, please attach relevant problem images/videos/SN numbers, etc., to your email.

Machine

Remote Control

Accessories

OTA Upgrade

Issue 1: The machine stops and the blade ceases to work when it approaches tall grass (e.g., taller than 1 foot).

Potential Cause:

  • The ultrasonic sensor is triggered.

Solution:

  • Turn off the ultrasonic sensor via Settings-Ultrasonic Sensor. Please exercise caution when using without the sensor.
  • For more details, refer to this guide link: Video Guide

Issue 2: The machine indicator light is red and always on. It cannot be driven and the blade cannot be started. [Emergency stop button pressed]

Potential Cause:

  • The ultrasonic sensor is triggered.

Solution:

  • Turn off the ultrasonic sensor via Settings-Ultrasonic Sensor. Please exercise caution when using without the sensor.
  • For more details, refer to this guide link: Video Guide

Issue 3: The machine stops and cannot move forward when climbing steep slopes.

Potential Cause:

  • The tilt sensor is triggered.

Solution:

  1. Turn off the tilt sensor via Settings-Advance-Tilt Sensor. Please exercise caution when using without the sensor.

For more details, refer to this guide link: Video Guide

2. If you cannot find the Tilt Sensor via the mentioned path, please update to the latest firmware via OTA.

OTA Update Guide Link: OTA Update

Issue 4: The machine cannot move indoors, and the machine lights up with a yellow light.

Potential Cause:

  • The ultrasonic sensor is triggered.

Solution:

  1. Clear any foreign objects around the machine.
  2. Move the machine to an open outdoor area.
  3. Turn off the ultrasonic sensor via Settings-Ultrasonic Sensor. Please exercise caution when using without the sensor.

For more details, refer to this guide link: Video Guide

Issue 5: The machine stops and cannot move forward when encountering high grass/thick grass.

Potential Cause:

  • The collision sensor is triggered.

Solution:

  1. Turn off the collision sensor via Settings-Advance-Collision Sensor. Please exercise caution when using without the sensor.

For more details, refer to this guide link: Video Guide

2. If you cannot find the Collision Sensor via the mentioned path, update to the latest firmware via OTA.

OTA Update Guide Link: OTA Update

Issue 6: After the machine is installed and paired with the remote control, it keeps showing a red light on a flat surface, unable to move or start the blade, with no errors or warnings displayed on the remote control.

Reason:

  • IMU calibration failed.

Solution:

1. Update to the latest firmware via OTA.

OTA Update Guide Link: OTA Update

2. Perform an IMU calibration while in a stationary horizontal state via Settings-Advance-IMU Calibration to restore.

Issue 1: The remote control distance does not exceed 20 meters (approximately 66 feet), and the remote control always warns that it is too far from the machine; what should I do if I want a longer range?

Potential Cause:

  • Distance detection is enabled.

Solution:

1. Turn off distance detection via Settings-Advance-Distance Detection. Please exercise caution when using without this feature.

For more details, refer to this guide link: Video Guide

2. If you cannot find Distance Detection via the mentioned path, update to the latest firmware via OTA.

OTA Update Guide Link: OTA Update

Issue 2: I am a person with a disability and can only operate the remote control with one hand; what should I do?

Rest assured, our latest firmware supports single-joystick operation.

Solution:

  1. You can select the mode via Settings-Control Mode.
  2. If you cannot find Control Mode via the mentioned path, check the firmware version via Settings-Firmware Updating.

Our latest firmware versions are as follows:

Remote Control: 01.00.06.12

Chassis: 01.00.06.13

Battery: 01.00.05.04

If you do not have the latest firmware version, update to the latest firmware via OTA.

OTA Update Guide Link: OTA Update

Issue 3: The remote control cannot be charged.

Potential Cause:

  • The original OTG cable is not used.

Solution:

  • Use the original dual USB-C OTG cable included with the machine to charge the remote control.
  • For more details, view this packaging list image: Packaging List

Issue 4: The machine cannot pair with the remote control, and the machine keeps flashing a green light.

Reason:

  • The frequency has not been matched.

Solution:

Issue 1: After installing the vacuum kit, the remote control keeps displaying a "motor overheating" error.

Potential Cause:

  • The vacuum mode has not been switched.

Solution:

  • Switch to VAC/M mode via the MOW/M-Switch.
  • For related tutorial videos: Tutorial Video

Issue 2: When installing the vacuum kit, the original blade's fixing screws on the machine are too tight to remove.

Solution:

  • We recommend using an impact wrench to remove the screw. Please exercise caution when operating it.
  • Details are as follows: Using an impact wrench with a 1/2" Drive x 15 mm socket, loosen the shaft bolt counterclockwise.

Issue 1: When upgrading via an Android phone, you cannot register/login to the APP.

Potential Cause:

  • The registration process is not completed.

Solution:

  • Click the "skip" button in the upper right corner of the APP interface to skip the registration/login screen and proceed directly with the upgrade.
  • You can find the "skip" button here: Skip Button

Issue 2:

Solution:

  • Perform a forced update.

Requirements:

  1. Both the machine and the remote control need to enter forced upgrade mode.
  2. Remote Control: (1) You can enter forced upgrade mode using the APP as shown in the guide video (2) Hold the leftmost blade + one-click left turn button, then press the power button to enter forced upgrade mode.
  3. Machine: Enter forced upgrade mode as shown in the guide video.

Guide Tutorial Link: Tutorial Video